Specialist online retailer Binopolis’ excellence in customer service has been further recognised
after the company received the coveted Gold Trusted Merchant award from Feefo for the second consecutive year.
Feefo is an independent and trusted ratings and review provider, which collates genuine reviews from customers. Every review is verified by sales data to ensure that only customers who have completed a transaction with a business are able to provide feedback. To become one of Feefo’s Gold Trusted Merchants, retailers must achieve over 95% positive customer service ratings. Binopolis, which also received the accreditation in 2015, has a service rating of 99%.
Andrew Mabbutt, CEO of Feefo, says: “This accreditation remains unique in that it is based on the experiences of genuine purchase verified customers. Congratulations for continuing to deliver what we all strive for: great customer satisfaction, which is reflected in an outstanding Service Rating.”
Binopolis is renowned for selling stylish, well-designed freestanding and built-in bins from leading brands such as Brabantia, Joseph Joseph, Simplehuman, Wesco, Vauth-Sagel, Eko and Hailo. Products are backed up by an impressive customer service offering, with Free, Next Day Delivery available on nearly all products.
Jane Pollard, co-director of Binopolis, says: “We are really committed to delivering great customer service at Binopolis so we’re absolutely delighted to have received Feefo’s Gold Trusted Merchant status for the second year in a row.”
