THE WOODLANDS, TX, February 2017 – If you think customer loyalty is hard to achieve in today’s highly competitive manufacturing environment, try telling that to Global Shop Solutions. The global producer of ERP software for manufacturers recently announced that American National Carbide (ANC), a make-to-order manufacturer of tungsten carbide products, recently passed the 40-year mark as a loyal Global Shop Solutions customer.
“We made a conscious decision to stick with Global Shop Solutions because of the software’s ever-expanding capabilities, the ROI of the product, and the service we received,” says ANC president and CEO Greg Stroud. “Over the years, the system has become part of our company’s DNA, interwoven in every aspect of our business. We couldn’t operate without it.”
According to Stroud, the company originally purchased the software in the early 1970’s. Back then, long before personal computers burst upon the scene, Global Shop Solutions used punch cards and large floppy disks to organize and store production data for users. As computer and software technologies improved, the ERP software continually grew in size and sophistication, and ANC remained steadfast in their loyalty to the product and the company.
Using Global Shop Solutions to manage ANC’s production and back-office processes has yielded ongoing improvements in virtually every area of the business, including:
• Major improvements to inventory and scheduling • 95% on-time delivery rates • Dramatic improvements in labor efficiency, accompanied by significant reductions in labor costs • Vastly improved customer service that has driven customer retention to unprecedented levels
Even after 40 years, ANC still finds new and better ways to use the software to reduce costs, improve production efficiency, and serve their customers better.
“Global Shop Solutions ERP software is the glue that binds our organization together,” says Stroud. “It supports all our processes and programs, and keeps everyone on the same page. We wouldn’t be where we are today without it.”
Dusty Alexander, president and CEO of Global Shop Solutions, shared his thoughts on the unique long-term relationship.
“We are humbled at the kind words and longevity of our relationship from our great customer and friends at ANC,” he says. “Their loyalty to our business has made many contributions to our product over the past 40 years. We congratulate them on their many Global Shop Solutions initiatives that simplified the way they do business. We wish their business and our relationship continued success for decades to come!”
About American National Carbide American National Carbide (ANC) is a vertically-integrated manufacturer of tungsten carbide products for a wide range of industries, including metalworking, oil and gas, and wood processing, as well as zinc reclaim powders and ready-to-press grade powders.
In addition to its 50 standard grades, ANC can formulate new grades to exact specifications, since it produces all its raw materials in-house – and its tooling design and production capabilities allow it to create complex geometries without issue. All of its products are made according to an ISO-compliant quality system, and ANC prides itself on its flexibility to work closely with customers to design and manufacture carbide products for virtually any application. Since 1970, ANC has served the global market for tungsten carbide products with confidence. Headquartered in Tomball, just north of Houston, ANC has a network of sales representatives and distributors strategically positioned to provide service worldwide. For more information, visit www.anconline.com.
About Global Shop Solutions We simplify your manufacturing.™ Since 1976, Global Shop Solutions has been the exclusive provider of the One-System ERP™ Software designed to simplify manufacturing. The efficiency delivered through our ERP software provides real-time inventory accuracy, improved on-time delivery, lower administrative costs, increased sales, improved customer service, and real-time data with high-level accuracy that empowers business leaders to be proactive in their decision making. Global Shop Solutions customers enjoy a significant ROI to their bottom line. Headquarters in The Woodlands, Texas includes a state-of-the-art R&D facility and our Global Shop Solutions University training center. Through its offices in the U.S., Mexico, Indonesia, Singapore, Australia, New Zealand and the United Kingdom, Global Shop Solutions maintains a global place of prominence in the ERP manufacturing software industry. For more information please visit www.globalshopsolutions.com.